This Privacy Policy describes how and when the Chiropody Surgery collects, use, and share information when you attend an appointment at the clinic, purchase a product, contact us, or otherwise use clinic services. This is to comply with the General Data Protection Regulations (GDPR) 2018.
Information Collected At The Chiropody Surgery
To aid you with treatment or as part of purchasing something from the business you will normally provide us with certain information, such as your name, email address, postal address, medical information. We will store your information on your patient records and in our diary system.
Why The Chiropody Surgery Needs Your Information And How It Is Used
The Chiropody Surgery relies on a number of legal databases to collect, use, and share your information, including:
- where it is necessary for the purposes of the provision of health care as needed to provide my services, such as when I use your information to fulfil your podiatry assessment and treatment, or to provide customer support
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
Cookies
To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing/
The legal basis for the processing of personal data in this context are Art. 6 (1) lit. c GDPR and Art. 6 (1) lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.
The provision of personal data is neither contractually required nor necessary for the conclusion of a contract.
You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.
Information Sharing And Disclosure
Information about patients/customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Medical professionals. With your consent, I will share information with medical professionals such as your GP or consultant to allow continuity of care.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my business, such as reception services. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law and with your consent.
- Compliance with laws. I may collect, use, retain, and share your information if I am legally required to.
Data Retention
I retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, I may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements.
The retention of podiatry records is normally a minimum of 8 years, after the last appointment. For customers who are not patients but may have bought products from our business, I will keep any data you may have provided for a minimum of 6 years in line with tax legislation.
Your Rights
You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. A description of these rights are below:
Access. You have the right to access and receive a copy of the personal information The Chiropody Surgery holds about you by contacting the clinic using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict the use of, or delete your personal information. In the case of health records these are normally exempt from change and deletion requests.
Object. You can object to (i) the processing of some of your information based on The Chiropody Surgery’s legitimate interests. In such cases, I will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you wish to raise a concern about the use of your information (and without prejudice to any other rights you may have), you have the right to do so.
How To Contact The Chiropody Surgery
For purposes of the GDPR, Michelle Score, is the data controller of your personal information. If you have any questions or concerns, you may contact her (01590 672443).
Alternately, you may mail her: Lymingtonpodiatry@gmail.com
